Caging, data capture and exceptions handling in one seamless, secure and efficient operation. We apply a high-tech/high-touch approach to process payments, capture donor data, and address non-standard responses with speed and accuracy for an elevated donor experience.
Your donor calls and emails are handled professionally and efficiently with scripting that’s unique to your organization. Outbound thank-you calls to donors help you strengthen relationships while increasing retention and dollars raised.
Timely printing and mailing of personalized thank-you letters and rapid premium fulfillment are critical to enhancing donor satisfaction and generating subsequent gifts that increase your donor retention.
Manage sustainer sign-ups and changes from any channel with Aeon, our proprietary sustainer processing and management application. Grow your recurring gift program with this flexible and comprehensive turnkey solution.
Manage registration processing, fulfillment and other back-end processes required by your charitable events. We support you with secure deposits, accurate data capture, timely acknowledgements and high-touch donor care.
Specialized web services to enhance your digital presence and improve the online giving experience. Our experts design and build your site with advanced features and functionality — effectively communicating your mission while making it easy to donate.
Read about Merkle RMG’s alliance with Project HOPE, and how efficient solutions in customer care, donation processing and sustainer management have helped raise revenue and donor retention.
Learn about Merkle RMG’s responsiveness, consistently high service levels and innovative contact center solution, and how they’ve helped PVA surpass revenue goals and increase its mission impact.
See how Merkle RMG’s technical flexibility, robust exception handling capabilities, and more efficient donation processing helped the nonprofit increase average gift amounts and build its donor base.
Explore the ways Merkle RMG supports Episcopal Relief & Development with flexible, scalable and secure response processing solutions.
Disaster Recovery & Business Continuity
The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.Read More→