Nonprofit

Caging, data capture and exceptions handling in one seamless, secure and efficient operation. We apply a high-tech/high-touch approach to process payments, capture donor data, and address non-standard responses with speed and accuracy for an elevated donor experience.

Your donor calls and emails are handled professionally and efficiently with scripting that’s unique to your organization. Outbound thank-you calls to donors help you strengthen relationships while increasing retention and dollars raised.

Timely printing and mailing of personalized thank-you letters and rapid premium fulfillment are critical to enhancing donor satisfaction and generating subsequent gifts that increase your donor retention.

Manage sustainer sign-ups and changes from any channel with Aeon, our proprietary sustainer processing and management application. Grow your recurring gift program with this flexible and comprehensive turnkey solution.

Manage registration processing, fulfillment and other back-end processes required by your charitable events. We support you with secure deposits, accurate data capture, timely acknowledgements and high-touch donor care.

Specialized web services to enhance your digital presence and improve the online giving experience. Our experts design and build your site with advanced features and functionality — effectively communicating your mission while making it easy to donate.

Our team can work with you to leverage Merkle RMG’s advanced communications and analytics offerings, helping your organization build stronger one-to-one relationships with your donors and deliver a consistent and meaningful donor experience.

Case Studies

Mother and daughter in Namibia
Project HOPE

Read about Merkle RMG’s alliance with Project HOPE, and how efficient solutions in customer care, donation processing and sustainer management have helped raise revenue and donor retention.  

Paralyzed Veterans of America
Paralyzed Veterans of America

Learn about Merkle RMG’s responsiveness, consistently high service levels and innovative contact center solution, and how they’ve helped PVA surpass revenue goals and increase its mission impact.

Save the Children
Save the Children

See how Merkle RMG’s technical flexibility, robust exception handling capabilities, and more efficient donation processing helped the nonprofit increase average gift amounts and build its donor base.

Episcopal Relief & Development

Explore the ways Merkle RMG supports Episcopal Relief & Development with flexible, scalable and secure response processing solutions.

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Insights

Solving the Challenge of Undeliverable Mail

Undeliverable mail is an expensive problem. Every year, the broader marketing industry spends $20 billion on mailings that never reach their intended recipient. Learn how Merkle RMG’s Rapport suite of solutions addresses this challenge.

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The Benefits of Outsourcing

Merkle RMG commissioned this study to learn more about how nonprofits manage their direct mail responses, how well they are performing, the importance of specific attributes when evaluating outsourcing options and their perception of the benefits of outsourcing.

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Disaster Recovery & Business Continuity

The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.

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